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Frequently asked questions

What are the key benefits of using the NEOGEN Probiotics Relief Mask?
The NEOGEN Probiotics Relief Mask provides essential anti-aging benefits by restoring moisture and enhancing skin radiance. Infused with real probiotics and a youthberry complex, this mask helps to soothe the skin while reducing the appearance of wrinkles. It's ideal for those seeking a quick recovery for tired skin, making it perfect for pre-makeup hydration.
How do I use the NEOGEN Probiotics Relief Mask for best results?
To use the NEOGEN Probiotics Relief Mask, start by cleansing your face and applying a toner. Unfold the mask and apply it to your face, ensuring it fits snugly. Leave it on for about 15-20 minutes, then remove and gently pat the remaining essence into your skin for maximum absorption. This mask is recommended as a part of your skincare routine for a refreshing boost.
What makes the NEOGEN Probiotics Relief Mask stand out from other sheet masks?
The NEOGEN Probiotics Relief Mask stands out due to its high concentration of real probiotics and its unique youthberry 10 complex, which provides both hydration and anti-aging benefits. Unlike many traditional masks, this one features a lightweight, non-sticky tencel sheet that adheres closely to the skin, enhancing the delivery of its potent ingredients. This combination makes it particularly effective for revitalizing and soothing the skin quickly.
Where does the NEOGEN Probiotics Relief Mask ship from and what are the delivery times?
K-Kare ships orders directly from South Korea using Standard Tracked Shipping. Your order will usually arrive within 20 days from the order date, including preparation time. Timing may vary depending on product availability and the destination country. Tracking is provided once the order ships. Customs duties and import taxes are included under DDP, so no extra customs payment is due on delivery.
What is K-Kare's return policy for the NEOGEN Probiotics Relief Mask?
At K-Kare, you can return the NEOGEN Probiotics Relief Mask within 30 days of purchase, provided it is unopened and in its original packaging. If you need to exchange it, that can also be done within the same 30-day period. Rest assured, all products sold are 100% authentic, ensuring you receive genuine Korean skincare.